Magic Ways
Informations sur Magic Ways
Horaire d'ouverture
Magic ways est le partenaire officiel de Disneyland Paris pour le transport de la capitale vers les parcs. Nous proposons des excursions dans les lieux les plus touristiques de Paris, que ce soit au Château de Versailles, à Disneyland Paris ou dans la capitale elle-même.
Notre commentaire de TraTraTravel France sur Magic Ways :
Magic Ways est une entreprise spécialisée dans les transferts et les excursions à Paris, y compris vers Disneyland et Versailles. Bien que certains clients aient apprécié la propreté des bus et la convivialité de l'équipe, d'autres ont rencontré des difficultés organisationnelles majeures.
Des points forts de l'entreprise incluent :
- Un excellent accueil par des guides attentionnés comme Marjorie et Tess, qui parlent plusieurs langues et sont disponibles pour répondre aux questions.
- Des bus propres et bien entretenus, offrant un certain confort pendant le trajet.
- Des excursions qui permettent de découvrir de magnifiques lieux comme le Château de Versailles et Disneyland, souvent décrits comme magiques par les visiteurs.
Cependant, plusieurs clients ont signalé des problèmes récurrents :
- Un manque de ponctualité, avec des départs et des retours souvent retardés, ce qui a conduit de nombreux passagers à rater les feux d'artifice ou d'autres attractions.
- Des informations incomplètes ou incorrectes concernant les points de rendez-vous, rendant parfois difficile la localisation des bus.
- Une communication insuffisante en cas de problèmes, laissant les clients frustrés et sans solution.
En résumé, bien que Magic Ways propose de belles excursions et que certains guides aient reçu des éloges pour leur service, l'entreprise doit améliorer son organisation et sa communication pour garantir une expérience sans tracas à tous ses clients.
Magic Ways: Des avis
Expérience négative: ACHTUNG BEI BUCHUNG MIT BUS TRANSFER INS DISNEYLAND!! Hier wird um verdammt viel Geld eine Busfahrt angeboten (60€ pro Person), welche dann VOR der Hauptattraktion zurück führt! Mal abgesehen davon, dass online von 45 Minuten die Rede ist, man dann aber tatsächlich über 90 Minuten unterwegs ist, ist die Abfahrt IMMER um 20:45/21 Uhr. Allerdings hat der Park samstags bis 22 Uhr geöffnet und um 22 Uhr auch noch die Hauptattraktion mit abschließenden Feuerwerk! Die Fahrt mit der Bahn kostet läppische 2,50€ (!!) und dauert insgesamt zum selben Ziel (Eiffelturm) sogar nur fast halb so lange! Selbst ein Uber hätte uns im Endeffekt weniger gekostet - nachher ist man immer schlauer.. Für mich persönlich grenz das fast schon an Betrug (man bucht das Ganze nämlich direkt über die Disneyland Homepage und rechnet somit nicht mit einer Abfahrt vor Parkschluss..)
Expérience négative: Très mal organisé, beaucoup de retard (à l’allée et au retour), personnel pas agréables. Très déçu de la prestation pour le prix payé. Je pense qu’il y a d’autres prestataires à Paris pour un service mieux géré. Je mets ces deux étoiles simplement pour le mini bus qui est spacieuse et propre.
Expérience fantastique: ולטינה מעולה.נעימה ומקסימה. תודה רבה!
תודה רבה על הביקורת החמה! אנחנו שמחים שנהנית איתנו ומקווים לראותך שוב בקרוב! :). Magic ways.
Expérience fantastique: Excelente recibimiento de MARJORIE muy bien
Hola perez, Muchas gracias, Estamos encantados de que la acogida de Marjorie haya estado a la altura de sus expectativas. ✨ ¡Con mucho gusto le comunicaremos su regreso! Esperamos volver a verle pronto.
Expérience négative: They mentioned before buying the tickets that I’ll get a digital ticket, but after booking they said I needed to collect the keys from their in office. Even after telling them this and me being already an hour away from paris requested them a refund on email but they told me no. So after travelling an hour to collect the tickets, they tell me in their office that due to a technical issue, tickets were sold in excess of what was available and the best they can do is refund or give me ticket for next week.
Hello Gupta, We’re sorry for the inconvenience. Please note that refunds are only possible 24 hours before the scheduled date, not on the same day. We understand your frustration and appreciate your feedback. Best regards, Magic Ways Team
Expérience négative: La verdad una decepción nos citaron a las 8:30 llegaron a las 9:00 y todavía falta buscar un grupo más! Nos hicieron llegar 10:14 al disneyland cuando abren a las 9:30. No nos pidieron ni unas disculpas por la demora, la verdad no contrato más la excursión. Adjunto imagen 9:20 recién yendo al parque!
Hola maximo, Lamentamos mucho que su experiencia no haya sido la esperada. El retraso fue debido al tráfico, algo que, aunque intentamos evitar, a veces es inevitable. Queremos precisar que todos los clientes fueron informados de la demora por nuestros agentes. Entendemos su frustración y agradecemos su comentario, ya que nos ayuda a mejorar. Esperamos poder brindarle una mejor experiencia en el futuro. Atentamente, Equipo Magic Ways
Expérience fantastique: Muy buen tour
Hola, ¡Muchas gracias, Nos alegra saber que disfrutaste del tour. ¡Esperamos verte pronto en otra experiencia! El equipo magic ways.
Expérience fantastique: Alles war sehr gut Organisiert. Alle sehr nett und bemüht.
Alo Olaf, Vielen Dank für Ihr Feedback! Wir freuen uns, dass alles gut organisiert war und Sie mit unserem Team zufrieden waren. Wir hoffen, Sie bald wieder auf einer unserer Touren begrüßen zu dürfen!
Expérience négative: Mala experiencia, el viaje a Disneyland paris nada recomendable, a la vuelta, la hora de salida del autobús es antes del gran espectáculo final del parque, entonces no vale para nada la pena contratar este autobús con el precio que tiene, si por culpa de este autobus te pierdes lo mejor del parque.
Hola, Lamentamos que su experiencia no haya sido la esperada. Queremos aclarar que los horarios del autobús están claramente indicados en el billete y en nuestro sitio web, ya que los horarios del espectáculo de fuegos artificiales varían según el día y la fecha. Entendemos su frustración, pero recomendamos siempre revisar esta información antes de reservar para asegurarse de que se ajusta a su planificación. Agradecemos su comentario y tomamos en cuenta su punto de vista para mejorar nuestros servicios. Atentamente, Equipo Magic Ways
Expérience fantastique: J’ai eu la chance de faire une excursion avec Lucie et je tiens à souligner à quel point elle est une personne extrêmement gentille et attentionnée. Non seulement elle a partagé ses connaissances avec enthousiasme, mais elle m’a aussi aidé à chaque étape de l’excursion. Grâce à sa bienveillance et à son aide, j’ai pu profiter pleinement de cette expérience. Si vous avez l’occasion de partir en excursion avec Lucie, je vous le recommande vivement !
Bonjour clarisse, Merci beaucoup, pour ce magnifique retour ! Nous sommes ravis que votre excursion avec Lucie ait été une si belle expérience. Son attention et son enthousiasme font toute la différence, et nous sommes heureux qu’elle ait pu rendre votre visite aussi agréable. Nous lui transmettrons votre message avec grand plaisir ! À bientôt pour une nouvelle aventure avec nous.
Expérience fantastique: We have a few days in Paris and knew that we wanted to see Versailles, so we checked out the Paris ticket site to find options for it. Luckily, there was an option which already included transportation, which made it really convenient. We were anxious when we first purchased tickets. Thankfully, we got an e-mail with all the details we need to know before the day and eventually met with someone from Magic Ways on the day of, assuring that our reservation went through. Everything went really smoothly from pick-up to drop off. We were staying at the Mercure, so the Eiffel stop was really convenient for us. We arrived 15 mins prior to departure and a representative was already there to confirm our reservation and give us the necessary documents. Once we on-boarded, Marjorie did a great job briefing us (in English, Spanish, and French) and keeping us company on the way to Versailles. Upon reaching the Palace, she also spoke to the staff to ensure that we can enter with no problem. She also used tools such as Whatsapp, Google Translate, etc. to ensure that all the guests can communicate with her. We’re glad she took good care of us and we didn’t worry. Overall, it was a great experience seeing the beauty of Versailles conveniently from Paris!
Hi Janine, Thank you so much for your detailed and wonderful review! We’re delighted to hear that your experience with Magic Ways went smoothly from start to finish. We know how important it is to have a hassle-free visit, and we’re glad that the included transportation made it convenient for you. It’s great to know that our team, especially Marjorie, took such good care of you and ensured clear communication throughout the trip. We’ll be sure to pass along your kind words to her! We truly appreciate your recommendation and hope to welcome you again for another memorable experience! ✨ Best regards, The Magic Ways Team
Expérience fantastique: Impecable todo, muy puntuales tanto a la ida cómo al regreso. Gracias especialmente a nuestra guía Marjorie que ayudó para que el grupo pudiera ingresar antes del horario del ticket ya que llegamos con algo de antelación. Muy amable su atención! ☺️
Hola Romina, ¡Muchísimas gracias por tu comentario! Nos alegra saber que todo fue impecable y que la puntualidad estuvo a la altura de tus expectativas. Un agradecimiento especial a Marjorie por su dedicación y amabilidad, siempre asegurando la mejor experiencia para nuestros viajeros. ✨ Esperamos verte pronto en otra excursión con nosotros. ¡Gracias por tu confianza!
Expérience fantastique: We arrived at the entrance 30 minutes before our designated time but we were able to get in without waiting because we were with a guide from Magic Ways. Shoutout to Marjorie for making that happen!
Hi Mikhail, Thank you for your review! We’re thrilled to hear that you were able to enter smoothly thanks to our guide. A big shoutout to Marjorie for making your experience even better! We appreciate your feedback and hope to see you again on another adventure with us. ✨ Best regards, The Magic Ways Team
Expérience positive: フランスの王様の住まいが、見れてとても良かった。
返信: ご感想ありがとうございます！ フランス王の壮麗な宮殿をお楽しみいただけたようで何よりです。ヴェルサイユは歴史と美しさに溢れた特別な場所ですね。 またのご利用を心よりお待ちしております！✨
Expérience fantastique: Muy atentas un placer
Hola Adrian, ¡Muchas gracias por tu comentario! Nos alegra saber que tu experiencia fue placentera. ¡Esperamos verte pronto en otra aventura con nosotros! ✨ Equipo de magic ways.
Expérience fantastique: Las guías unas chicas muy atentas y muy agradables,muy contentos de dar con gente tan amable.
Hola Tamara, ¡Muchas gracias por tu comentario! Nos alegra saber que nuestras guías hicieron de tu experiencia algo especial con su amabilidad y atención. ¡Esperamos verte pronto en otra aventura con nosotros! El equipo de magic ways.
Expérience négative: I have booked round trip transfer to Disneyland. They told everybody at the bus to stay at the meeting point at 8:45 pm in order to go back to Paris at 9pm. Otherwise 1 hour after the time schedule we called the company and they told us by phone that the driver didn’t go and we would need to get the train back. I had a 6yo daughter and the weather was 0 Celsius. Obviously this company is not serious and do not deserve to be opened. I strongly recommend everybody to not book anything with them otherwise can face the same situation that I faced. When I called them asking to book a Uber for my family in order to solve the problem they told me that they could not do anything. So even thought you still want to book anything with this fraud company… good luck
Hello Alessandro, We sincerely apologize for the inconvenience you experienced. This situation is absolutely not representative of the service we aim to provide. We understand how frustrating and stressful it must have been, especially given the cold weather and the presence of your young daughter. We would like to investigate this further, as our drivers are instructed to follow the schedule, and in case of any delays or issues, our team should always assist passengers. Please contact us directly with your booking details so we can look into this matter and find a resolution. Once again, we regret this experience and appreciate your feedback, as it helps us improve our service. Best regards, Magic Ways Team
Expérience négative: Malísimo el tour a Versalles: nos llevaron, nos hicieron entrar, nos entregaron el audioguía y no vimos.más a nuestra supuesta guía, que por cierto apenas hablaba castellano y usaba el traductor de Google para hablarnos. No nos explicó todo lo que podiamos hacer allí, y cuando nos dimos cuenta de que había un trencito para recorrer jardines, Trianon y etc ( y todo con cargo), ya no teniamos tiempo para hacerlo. Una malísima.experiencia con Magic Ways.
Hola Silvi, Lamentamos que tu experiencia no haya sido la esperada. Queremos aclarar que toda la información necesaria sobre la visita, incluyendo las opciones dentro del dominio de Versalles, se menciona en la presentación inicial realizada por nuestros acompañantes. Nuestros guías están ahí para asistir y asegurar que el acceso sea fluido, pero la visita dentro del Palacio se realiza con audioguía para que cada visitante pueda explorar a su propio ritmo. Apreciamos tu comentario y tomamos en cuenta tu experiencia para seguir mejorando nuestros servicios. Atentamente, Equipo Magic Ways
Expérience négative: No nos recogieron a la vuelta de Disneyland. No atendían al teléfono de atención al cliente. A la ida tampoco estaban en el lugar indicado de recogida, sino a 500 m de la Gare du Nord. Por favor no contratéis sus servicios, encima tampoco te devuelven el dinero.
Hola Pablo, No nos recogieron a la vuelta de Disneyland. No atendían al teléfono de atención al cliente. A la ida tampoco estaban en el lugar indicado de recogida, sino a 500 m de la Gare du Nord. Por favor no contratéis sus servicios, encima tampoco te devuelven el dinero. El equipo de magic ways.
Expérience fantastique: I had a great experience with this tour company. Everything was very smooth and efficient. Our guide Tess was extremely helpful and polite. The bus was very clean.
Hi Amada, Thank you so much for your kind words! We're thrilled to hear that you had a smooth and efficient experience with us. Tess will be delighted to know she made your tour even better! We're also glad you found the bus clean and comfortable. We hope to welcome you on another tour soon! ✨ Best regards, The Magic Ways Team
Expérience fantastique: Tess, it’s a great leader!! she was super friendly!! and was super open to questions! just the best treatment i’ve had in paris!
Thank you so much for your kind words! We're thrilled to hear that you had a smooth and efficient experience with us. Tess will be delighted to know she made your tour even better! We're also glad you found the bus clean and comfortable. We hope to welcome you on another tour soon! ✨ Best regards, The Magic Ways Team
Expérience fantastique: We had the best experience!!!! Tess was the best guide. She was friendly and helped us when we had questions. She was very warm and knowledgeable and Versailles was incredible.
hi pamela, We are delighted that your experience was exceptional and that Tess helped make your visit even more enjoyable. His attention and professionalism are precious to us! ✨ Versailles is a magical place, and we hope to see you again soon for another adventure with us. Sincerely, The Magic Ways team
Expérience fantastique: Une prise en charge parfaitement réglée , et même du surclassement ! Un régal qui a fait de notre visite de Versailles un merveilleux moment , nos guides , Myriam et Tess ont été absolument adorables, bienveillantes , et pros , aucun problème de timing et des explications claires , nous repasserons par vous avec un grand plaisir et merci ♥️
Cher Karim, Ravis que votre visite de Versailles ait été un moment merveilleux grâce à Myriam et Tess. Votre satisfaction est notre plus belle récompense. À très bientôt pour une nouvelle expérience . Nous espérons vous retrouver une prochaine fois.
Expérience fantastique: Très bonne expérience
Bonjour Guilherme, Merci infiniment pour votre retour ! Ça fait chaud au cœur de savoir que vous avez apprécié votre expérience avec nous. Si vous repassez par Paris, n’hésitez pas à nous retrouver pour une nouvelle aventure ! À bientôt,
Expérience fantastique: Packed , impossible to walk through in some rooms
Hello Eugenio : ) Thank you for your feedback! We fully understand that during the holidays, Disneyland can be very busy, making some areas almost impassable. We hope that your visit was magical and that you keep beautiful memories. If you have any other feedback or suggestions, please share them with us.
Expérience fantastique: Súper recomendable el lugar y explican todo bien
Bonjour Pablo Gabriel, Merci beaucoup pour votre retour ! Nous sommes ravis que vous recommandiez notre service et que nos explications vous aient été utiles. Au plaisir de vous accueillir à nouveau lors de votre prochain voyage !
Expérience négative: Das einzig positive das ich sagen kann ist das der Bus sauber war, dafür gibts einen Stern. Abgesehen davon vollkommen überteuert, und verspätete Abholung. Keine Speisen/Getränkekonsumation im Bus und das trotz ewiger Fahrzeit . Finger weg
Hallo, Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat. Wir verstehen Ihre Frustration bezüglich der verspäteten Abholung und der fehlenden Verpflegung während der Fahrt. Unser Ziel ist es, unseren Service kontinuierlich zu verbessern, und Ihr Feedback hilft uns dabei. Sollten Sie weitere Details oder Vorschläge haben, wie wir uns verbessern können, stehen wir Ihnen gerne zur Verfügung. Mit freundlichen Grüßen, Das Team von Magic Ways
Expérience fantastique: Experiência incrível! As meninas que nos atenderam foram incríveis, muito atenciosas e explicaram tudo muito bem!
Hola Marcelo, With pleasure! Your kindness motivates us even more to offer the best to our customers. Thank you for taking the time to answer, and we look forward to pampering you again! See you soon, hopefully!
Expérience fantastique: Visiting the Palace of Versailles with Magic Ways was a breathtaking experience. The opulent rooms and stunning gardens truly transported me back in time to the height of French royalty. Every corner of the palace is rich with history and splendor, making it a must-see. The grandeur of the Hall of Mirrors and the beauty of the gardens left an indelible impression. I highly recommend this majestic site to anyone visiting France!
Merci infiniment, Elio Daniel, pour ce magnifique retour ! Nous sommes ravis que votre visite du Château de Versailles avec Magic Ways ait été une expérience si mémorable. La splendeur du palais et de ses jardins est en effet à couper le souffle, et nous sommes heureux d'avoir pu contribuer à ce voyage dans le temps au cœur de l'histoire française. Merci pour votre recommandation chaleureuse, et nous espérons vous accompagner à nouveau pour d'autres découvertes aussi incroyables ! ✨
Expérience fantastique: As meninas foram muito atenciosas. O passeio foi maravilhoso.
Muito obrigada, Lorena Sobral, pelo seu comentário adorável! Ficamos muito felizes em saber que você achou nossa equipe atenciosa e que o passeio foi maravilhoso. A sua satisfação é a nossa maior recompensa! Esperamos recebê-la novamente para outra experiência igualmente incrível. ✨
Expérience fantastique: Really awesome service. Only drawback is missing fireworks because the last shuttle leaves before the show. I enjoyed the Christmas Day pickup and drop off from Rue L’Opera. Staff super friendly and helpful. Finding the pick up locations and buses was challenging as they do not match the website. However, definitely worth it if you’ve never been to Paris and are unsure of how to get to and from the parks. The parks are quite a ways out from the main city.
Hello ncaljohn, We are delighted that you enjoyed our service : ). We take your comments on fireworks and pick-up locations into account to continue improving. Thank you also for your words about our team, it motivates us a lot! We look forward to seeing you in Paris!
Expérience négative: Não recomendo! Comunicação ineficaz, atendimento e respeito ao cliente muito ruins! Compramos o passeio com a agência Tipets, e o ônibus partiu sem a nossa família! Ao entrar em contato com a empresa por whatsapp, nos informaram que estávamos atrasados e que teríamos que ir por conta para o Palácio de Versailes (estávamos no ponto de encontro informado, esperando o ônibus, dentro do horário solicitado). Havíamos pago 247 euros e para nossa surpresa nos informaram que o valor também não seria devolvido! Seguimos para o Palácio de trem. Não recomendo o passeio com a empresa, utilizem o trem e comprem as entradas individualmente. Além de mais barato, poupa um enorme transtorno. À empresa, recomendo que entre em contato com o cliente em caso de algum imprevisto antes de partir, se não devolvem o dinheiro. O telefone é solicitado no momento da compra dos tickets, acredito que com essa finalidade.
Olá Juliana, Obrigado pelo seu retorno. Entendemos sua frustração. No entanto, não temos acesso aos números de telefone dos clientes, uma vez que estes são geridos pela agência através da qual você reservou, neste caso a Tipets. É a agência que tem acesso às suas informações de reserva. Em caso de atraso, pedimos sempre aos nossos clientes que nos informem diretamente, para que possamos prestar assistência adequada. Lamentamos o inconveniente que isso pode ter causado e esperamos que você tenha uma experiência melhor no futuro. Cordialmente, Magic Ways
Expérience positive: Es war ein wunderbarer Tag in Paris
Es freut uns sehr, dass Sie einen wunderbaren Tag in Paris hatten! Wir hoffen, dass Sie viele unvergessliche Erinnerungen sammeln konnten. Mit freundlichen Grüßen, Magic Ways
Expérience fantastique: Muy buena atención y orientación. Muy completo y recomendable
Gracias por tu comentario Valeria! Nos alegra saber que la atención y la orientación fueron de tu agrado. Apreciamos mucho tu recomendación. Saludos cordiales, Magic Ways
Expérience fantastique: Nuestra experiencia fue increíble. Estaba muy bien organizado y todo muy limpio. Además la atención por parte de Alicia no tiene comparación, muy atenta y clara con las instrucciones. Recomendación absoluta. Gracias nuevamente Alicia y todo el equipo por su excelente servicio.
Muchas gracias por tu comentario Alonso! Nos alegra enormemente saber que tu experiencia fue increíble y que todo estuvo bien organizado. Estamos muy contentos de que la atención de Alicia haya sido de tu agrado. Apreciamos mucho tu recomendación y tu agradecimiento al equipo. ¡Esperamos verte de nuevo pronto! Saludos cordiales, Magic Ways
Expérience fantastique: This was the most organized and friendly part of our experience at Disneyland Paris. If we were to ever go back to Disneyland Paris, I would definitely use this service again!
Thank you very much for your comment, Christine! We are delighted to hear that you have found our service organized and friendly. It’s a pleasure to know that we have helped make your experience at Disneyland Paris even more enjoyable. We would be happy to accompany you again on your next visit. Sincerely, Magic Ways
Expérience fantastique: Atención de primera, te explican en tu idioma y son muy amables.
Gracias por tu comentario Jimena! Nos alegra saber que la atención fue de tu agrado y que pudiste recibir la información en tu idioma. Siempre nos esforzamos por ofrecer el mejor servicio.
Expérience fantastique: Muy buena atención las niñas que nos atendieron muy amables, la información dada fue muy buena al igual que el acompañamiento, el trasporte hasta la torre y por la ciudad fue estupendo
Gracias por su comentario! Nos alegra saber que la atención, la información y el transporte fueron de su agrado. Esperamos verle de nuevo pronto. Saludos, Magic Ways
Expérience fantastique: Une belle expérience. Tout était parfait, merci !!
Merci beaucoup pour votre retour ! Nous sommes ravis que votre expérience ait été parfaite. Votre satisfaction est notre plus grande récompense. Au plaisir de vous accueillir à nouveau pour de nouvelles aventures !
Expérience fantastique: Trajet plus que satisfaisant !
cher Mélanie, Merci beaucoup pour votre commentaire ! Nous sommes ravis que votre trajet ait été plus que satisfaisant. Votre satisfaction est notre priorité et nous espérons avoir le plaisir de vous accompagner à nouveau dans le futur !
Expérience fantastique: Bien servis de A À Z LORS DE MON TRAJETS NAVETS ! BIG UP A FRANCY SUPER ACCEUILLANT
Merci beaucoup pour votre commentaire ! Nous sommes ravis que votre trajet se soit bien passé et que vous ayez été satisfait de notre service. Un grand merci pour vos éloges, je suis ravi d'avoir pu contribuer à rendre votre expérience agréable ! Au plaisir de vous accompagner à nouveau dans le futur !
Expérience fantastique: Merci à Francy pour son expertise, ce fut une réussite. Ma petite excursion en famille était incroyable. Mes neveux me demandent quand est ce que l’on repart déjà haha
Cher client, Nous sommes ravis d'avoir pu contribuer au succès de votre excursion en famille. C'est un plaisir de savoir que vos neveux sont déjà impatients de repartir ! Nous espérons avoir l'opportunité de vous accompagner à nouveau très bientôt.
Expérience fantastique: Super guide Lucie et Alicia :) merci les filles
Cher May, Merci beaucoup pour votre commentaire Nous sommes ravis que Lucie et Alicia aient contribué à rendre votre expérience si agréable. Elles vous remercient également pour vos gentils mots ! Au plaisir de vous accompagner à nouveau dans le futur.
Expérience fantastique: Gracias a Magic Ways por su perfecta organización durante nuestra visita a Disneyland, tanto en el viaje de ida como en el de vuelta en autobús. Un agradecimiento especial a Francy por su valiosa ayuda con las entradas y el acompañamiento. El trayecto fue cómodo, puntual y el equipo siempre estuvo disponible. ¡Recomiendo sin duda para un viaje sin estrés y 100 % mágico!
Hola Fidel, ¡Muchas gracias por tu amable comentario! Nos alegra saber que la organización de Magic Ways hizo que tu visita a Disneyland fuera tan perfecta, desde el viaje de ida hasta el de vuelta en autobús. Un agradecimiento especial para ti también, y me alegra haber podido ayudarte con las entradas y acompañarte durante el trayecto. Es un placer saber que tu experiencia fue cómoda y puntual, y que el equipo estuvo siempre disponible. ¡Te agradecemos mucho tu recomendación y esperamos tener la oportunidad de acompañarte nuevamente en un futuro viaje mágico!
Expérience fantastique: I had a wonderful day. The trip to Disney went well, the people at Magic Ways are really caring and attentive. Special mention to Francy who was super pleasant and welcoming. I am delighted to have used this agency. I highly recommend!!
Hello julie, Thank you so much for your kind words :) We’re thrilled you had a wonderful day and that everything went smoothly with Magic Ways. It was a pleasure to assist you, and we appreciate your special mention. Thank you for your recommendation, and we look forward to welcoming you again soon!
Expérience fantastique: Thank you, Francy, for making our trip to Disneyland and the Château de Versailles unforgettable! Your kindness and professionalism added so much to the experience. Highly recommend!
Thank you so much for your kind words! It was a pleasure to be part of your trip to Disneyland and the Château de Versailles. We're thrilled to hear that you had an unforgettable experience, and we truly appreciate your recommendation. Your satisfaction is our top priority, and we hope to welcome you on another adventure in the future!
Expérience fantastique: je suis entièrement satisfaite de ma sortie avec eux, équipe vraiment tres agréable,pleine d'entrain,tres avenante,sympathique,je recommande à 10000% ;sortie réussie
Un grand merci pour ce retour chaleureux ! Nous sommes ravis que vous ayez passé un moment inoubliable avec notre équipe, pleine d’énergie et de convivialité. Votre recommandation nous touche profondément. À très bientôt pour de nouvelles aventures encore plus fun !
Expérience fantastique: J’ai eu une super expérience avec Magic Ways ! Tout était bien organisé depuis Tour Eiffel , l’équipe était vraiment à l’écoute et ils ont fait en sorte que tout se passe parfaitement. Je recommande sans hésiter !”
Merci beaucoup Creyztime ! Nous sommes ravis que votre expérience avec Magic Ways ait été parfaite. À bientôt pour de nouvelles aventures !
Expérience fantastique: J’ai choisit une excursion dans Paris pour manger au restaurant de la Tour Eiffel ainsi que part la suite une croisière sur la Seine. Tout s’est très bien passé avec également des accompagnateurs au top ! Je recommande merci encore !
Merci beaucoup Mathilde ! Nous sommes ravis que votre excursion à Paris, incluant le repas à la Tour Eiffel et la croisière sur la Seine, ait été une réussite. Merci pour votre recommandation, et à bientôt pour de nouvelles aventures :)
Expérience fantastique: Un séjour à Paris au top avec Disney le premier jour qui était littéralement MAGIQUE ✨ et puis le château de versailles en deuxième jour qui malgré le temps grisâtre était super beau
Merci beaucoup ElyDRAMAKEUP ! Nous sommes ravis que votre séjour à Paris ait été aussi magique, entre Disney et le château de Versailles. À bientôt pour de nouvelles découvertes !
Expérience fantastique: It was such a good time in Versailles, the Castle is beautiful and the lady managed everything so well avec thought the traffic was a bit complicated! Thanks to her
Thank you so much for your review! We're glad you enjoyed your visit to Versailles despite the traffic. A big thank you for your understanding!
Expérience fantastique: Agence très agréable et accueillante et un service par des accompagnateurs chaleureux et bienveillant ! Du fun malgré la complexité du traffic parisien et une journée mémorable à Disney ! Encore merci à eux! ✨
Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez passé un moment mémorable à Disney ! ✨ À bientôt ! Magic ways.
Expérience fantastique: Excelente trato, explicación y experiencia con la guía Marjorie.
¡Muchas gracias por tu comentario! Nos alegra que hayas disfrutado de la experiencia con Marjorie. ¡Hasta pronto! :) magic ways.
Expérience négative: Η χειρότερη εταιρεία. Κλείσαμε δρομολόγιο μεθ’επιστροφης για την Disneyland στις 15/11/2024 και συνέβησαν τα εξής : το δρομολόγιο αναχωρούσε στις 8μιση το πρωί και υπήρχε σχετική ενημέρωση στη κράτηση να είμαστε 20 λεπτά νωρίτερα . Ωστόσο το λεωφορείο αναχώρησε εν τελεί με καθυστέρηση 1 ώρας επειδή περιμέναμε 2 άτομα τα οποία προφανώς δεν ήταν στην ώρα τους , με αποτέλεσμα να καθυστερήσουμε τη προγραμματισμένη άφιξη μας κατά πολύ ! Στον γυρισμό , φτάσαμε 9:04 μμ στο σημείο που έφυγε το λεωφορείο και μας ενημέρωσε ένα ζευγάρι που βρισκόταν εκεί στις 9:02 ότι το λεωφορείο έφυγε στις 9 ακριβώς , χωρίς να πάρουν κανένα τηλέφωνο , να ειδοποιήσουν κανέναν ή να περιμένουν έστω 5 λεπτά και άφησαν εν τελεί 20 άτομα πίσω . Εν αντίθεση με το πρωί που περιμέναμε 1 ώρα για 2 άτομα . Οι άνθρωποι είναι απαράδεκτοι και προφανώς δεν ξέρουν τι τους γίνεται. Προφανώς και θα ζητήσω refund της επιστροφής , γιατί απλά πλήρωσα για μια υπηρεσία την οποία δεν έλαβα . ΥΓ: η επιστροφή είχε παρά πολύ κόσμο και θεωρούσε έστω απαραίτητο να περιμένουν τουλάχιστον 5 λεπτά , και όχι να αφήσουν 20 άτομα πίσω τα οποία περίμεναν υπομονετικά το πρωί για 1 ώρα . Απαράδεκτοι !!!!!!!!
Γεια σας, Κατανοούμε την απογοήτευσή σας και θα θέλαμε να διευκρινίσουμε ορισμένα σημεία.Όσον αφορά το πρωί, δεν πιστεύουμε ότι υπήρχε μια ώρα που περίμενε τους πελάτες. Επιπλέον, δεν έχουμε τον αριθμό των επιβατών, μόνο τις διευθύνσεις ηλεκτρονικού ταχυδρομείου τους ή εκείνες των ταξιδιωτικών. Η καθυστέρηση οφείλεται πιθανότατα στην κυκλοφορία, πέρα από τον έλεγχό μας. Για το βράδυ, κατανοούμε την απογοήτευσή σας και θα εξετάσουμε το αίτημά σας για επιστροφή χρημάτων. Σας ευχαριστώ για την κατανόησή σας. Ειλικρινά, Ομάδα μαγικών τρόπων
Expérience négative: NO MAGIC WAYS AFTER ALL…. First time in Paris and Disneyland. We were nervous to use public transport to the park so booked the tickets and return shuttle/bus. $822.95. NZD for 2 adults and 11 year old. We gave the company the benefit of the doubt for the late start, but got nothing back. This is our experience and recommendations: 1. The bus was 45 mins late leaving Paris waiting for late passengers. No allowance for more time after 9pm, no compensation and after a weak apology no more communication. 2. We arrived at the bus bay at 902pm and the bus was gone. 12 others arrived by 906pm. 3. No signage in a huge dark car park for the return bus. 4. Buy park tickets online add to your phone and trust yourself to use the metro to travel to the park. The public transport is excellent - intervals of 20 mins between trains after 9pm, station is close to park and accessible. 5. RER line A serves Marne-la-Vallée - Chessy (station right outside Disneyland). 6. We returned from the park to Gare de Lyon station for €8 in 31 mins. 7. No one is available after 8pm from this company to assist you. 8. On arrival to the park they announce on the bus if you want to make your own way back, you can catch a train as it is close by. They do this to remove any liability on them for leaving you at the park after 9pm. 9. Using the metro was easy and we should’ve used it and not this shuttle/bus.
Hello leonie, We understand your frustration and would like to clarify some points. Regarding the morning, we do not think there was an hour waiting for customers. In addition, we do not have the numbers of passengers, only their e-mail addresses or those of tour operators through which they book. The delay was most likely due to traffic, beyond our control. In addition, during the welcome speech, our escorts specify that the return is made at the same parking lot as the morning. They also inform that if some wish to return later, other transport options exist because all our clients do not have the same drop off point and sometimes have to take other means to reach their home. It also gives them time to organize their way home. For the evening, we understand your disappointment and will review your refund request. Thank you for your understanding. Sincerely, Magic Ways team
Expérience négative: To ANYONE READING THIS, Do not use their service, specially for Disneyland! All these reviews also tell you a story. First, they overbook, when we reached the pickup point their bus was full, then we wait for another hour after which they book us a cab. Imagine this is Disneyland where each second counts, and you reach an hour late. As first time visitors, you will ofcourse face issues locating the meetup place. The meetup time was 9PM. We reached at exactly 9. They were gone. I mean we waited for an hour for them and they couldn't wait 1 second. I then realised, they obviously didn't have space for the extra "overbooked" people ( was evident when atleast 9 of us didn't get a seat on the bus in the morning and had to be given cabs instead) so as soon as they got full, they left. When we reached the point I could see atleast 10 people who had been left behind. We all had to take cabs back to the hotel. In short, don't even trust the apology message I would soon get on this comment. If your travel agent has booked this for you, then leave that agent. This is how much of a excruciating experience I've had with MagicWays.
Dear Tanmay Raj, We are really sorry to hear that you had such an experience, Tanmay. This is certainly not the level of service we are trying to provide. We take your return very seriously and will investigate what happened to prevent it from happening again. Thank you for your feedback and hope to have the opportunity to provide a better experience in the future.
Expérience négative: You can find cheaper ways to get to Paris from Disneyland if you wanted to, but it was a convenience to me as the pickup location was in front of my hotel. As a first timer, was definitely expecting communication especially coming from feedback from my experiences. First, I had a trip to Versailles and & Paris on Tuesday October 29th and the driver and staff member was running late, check in time at pickup location was 1530 to head to Paris, bus did not arrive until 1630. Then once arrived to Paris I was navigated to the wrong cruise by the staff member. I emailed Magic Ways for a refund and no response til this day since it wasn't my fault the Magic Ways staff member took me to the wrong boat. Trip day 2 was the Eiffel Tower Lunch/Cruise on Wednesday October 30th. We were guided to the Eiffel Tower and was told by a staff member the process to check in for lunch. My group and I went together and told the host we were here with Magic Ways and they asked for our tour guide. We advised the staff that the tour guide told us to come up and check in with the host. Our tickets were scheduled for 1300 lunch and did not get seated until 1400 while everyone else, including other tours were being checked in right away with their hosts. In addition, when it came to the cruise, the tickets provided to us weren't working. Staff members at the cruise stated the tickets were scanned last month September 21st. Reached out to Jordan (staff member info was given to us on the bus for evening departure) and he took a picture of another ticket to use. The ticket did not work either. Had to pay $20 to get on the cruise!! SMH They luckily get 1 star due to lack of communication and everything in between but give the stars to the staff member Allison in the morning checking us in and walking us to our pickup location. Do NOT expect the Disney magic you're used to at the parks! This is far from it!
Hello, We confirm that your refund request has been processed and is being processed. We will keep you informed as soon as an update is available. Thank you for your feedback, which helps us improve our services. Sincerely, Magic Ways team
Expérience négative: Not very organised for a trip to Disney Land Paris. Showed us the meeting point to return to bus after 11 hour day only to be confused as the bus was no longer in the park up. Different bus altogether was waiting on a different park up. Don’t recommend these people. The worst company on our Europe trip so far
Dear mr thai, Thank you for your feedback. We are very sorry to hear that your trip did not meet your expectations. For clarification, our buses are required to wait at the designated parking area by Disney, not at the entrance of the park. During our pre-departure briefing, our team will indicate the exact meeting point and give clear instructions to ensure a smooth return. We are sorry if there was confusion, and we are working to improve our communication to make this information even clearer. We appreciate your feedback and will use it to improve the experience for future travellers. Sincerely, Magic Ways
Expérience négative: Pésima organización. Incumplidos. Súper mal manejo de horario. NO USAR ESTA COMPAÑIA
Hola senior escobar, Lamentamos que tu experiencia con Magic Ways no haya sido satisfactoria. Sus comentarios sobre la organización y gestión de los horarios se toman muy en serio. Estamos trabajando para mejorar estos aspectos y garantizar una experiencia más fluida y agradable en el futuro. Gracias por compartir su opinión. Sus comentarios nos ayudan a mejorar para cumplir con las expectativas de nuestros clientes. Cordialmente, Magic Ways
Expérience négative: We booked the Disney Shuttle and we arrived 30 minutes early as requested. However the bus arrived 30 minutes late (1 hour waiting) and the bus was full. So we had to spend $100 on Uber to get the the park and because of this delay we arrived well after the park opened ruining our day at Disney. Disney did nothing to address the situation either. Guest Servicea said they couldn't do anything because it was a 3rd party. We even had pictures to prove what happened. I will never use this service again.
cher client, We sincerely apologize for the delay you experienced with our shuttle service. Traffic can sometimes cause unexpected delays despite our best efforts to ensure timely departures. We understand the impact this may have had on your day at Disneyland, and we regret any inconvenience caused. Additionally, we kindly ask that any photos taken of our staff or other clients without their consent be removed, as respecting the privacy of all parties is essential to maintaining a comfortable and respectful experience for everyone involved. Thank you for your understanding and for sharing your feedback. Sincerely, Magic Ways We sincerely apologize for the delay you experienced with our shuttle service. Traffic can sometimes cause unexpected delays despite our best efforts to ensure timely departures. We understand the impact this may have had on your day at Disneyland, and we regret any inconvenience caused. Additionally, we kindly ask that any photos taken of our staff or other clients without their consent be removed, as respecting the privacy of all parties is essential to maintaining a comfortable and respectful experience for everyone involved. Thank you for your understanding and for sharing your feedback. Sincerely, Magic Ways
Expérience négative: DESASTROZO! NO LO CONTRATEN!! Compramos desde Argentina la entrada al parque de Disney con traslado incluido, sin opcion de elegir un parque u otro. Pero al subir al micro nos informan que er solo para un parque pedimos explicaciones a quien venia por parte de la empresa (la cual se fue corriendo) y desde el whats app de la firma, no nos respondian. No pierdan su tiempo con éstos carroñeros. Saquen las entradas en ma pagina oficial del parque y luego de Paris al parque hay un tren, esta es ma mejor opcion. Saludos,
buenos dias senior, Lamentamos profundamente que su experiencia con Magic Ways no haya cumplido con sus expectativas. Queremos aclarar que, durante nuestra charla informativa en el autobús, explicamos a nuestros pasajeros que aquellos con entradas para un solo parque tienen la opción de elegir cuál desean visitar. Además, esta información está claramente indicada en nuestro sitio web para que nuestros clientes puedan tomar una decisión informada. Lamentamos cualquier confusión que haya ocurrido y tomamos muy en serio sus comentarios para mejorar nuestra comunicación en el futuro. Gracias por compartir su experiencia. Atentamente, Magic Ways
Expérience négative: J'ai osé tenté l'expérience avec Magic Ways cet été, et ce fut catastrophique. Le groupe est globalement mal organisé, surtout l'équipe d'accueil de terrain qui est mal géré, ils sont stressés et dépassés par les évènements. La climatisation ne marchait pas dans le bus, il est interdit de boire, manger d'aller aux toilettes dans ce même bus surbooké ou il y avait même une personne assise sur les marches ! et cerise sur le gâteau nous avions eu 35 minutes de retards. Les billets sont ni échangeables ni remboursables.
Dear sinj, We are truly sorry to learn that your experience with Magic Ways has not lived up to your expectations. Our priority is to provide pleasant and well-organized trips, and it’s clear that your experience did not reflect our usual standards. Your feedback is essential to help us identify and resolve any issues you have encountered, whether it’s the management of the reception team, comfort on the bus or other inconveniences you have mentioned. Please note that actions are already underway to improve our services, especially in terms of organization and communication. We remain at your disposal to discuss more about your experience. Thank you for taking the time to share your opinion and hope to regain your confidence in the future. Sincerely, Magic Ways
Expérience négative: On our recent Disney vacation we booked the Royal Versailles and Paris Seine River Cruise with our hotel package. This excursion is not ran by Disney but operated by Magic Ways and departed from the New York Hotel at Disneyland Paris. At the Seine River cruise near the Eiffel Tower, we were dropped off in one location but then instructed of a different meeting place to meet the driver for the return trip to our hotel and to be there by 6:45 PM for a 7:00 PM departure. We arrived at the instructed meeting place at 6:35 and waited until 8:00 PM. There was no bus or van that ever arrived. No person with a red vest, flag, or any identifier or affiliation with Magic Ways. We tried to call Magic Ways but there was no answer. There was no attempt from Magic Ways to contact us, either. Not knowing what to do or how to get back to the Hotel we finally found a taxi to get us back but at a cost of 150 euro. (We now the train would have been cheaper and a much better idea, but in a moment of panic did not think of this). After we were safe back at our hotel, we attempted contact with Magic Ways that simply told us their bus performed the service (which is not true). They were basically telling me that I am a liar and so were the other people that were also stranded with us. I booked this experience as an add on through Disney anticipating that this experience would have the high level of customer service Disney always offers. This was not the case. Magic Ways made no attempt to reconcile this issue with me. They refused to take accountability for their mistakes which by reading other reviews seems to be a common practice.
Good morning sr dustin, and thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you experienced and understand the frustration this may have caused, especially after a day of sightseeing. Please note that on the day of your visit, no changes were made to our pickup locations. Our shuttles were in service according to the scheduled itinerary and schedule. We regret that the communication was insufficient, and that you could not get the necessary assistance quickly to solve this problem. We also understand the financial and emotional impact this may have had on you and your family. Thank you for your feedback, which is valuable in identifying areas for improvement. We hope that despite this bad experience, your stay at Disneyland was enjoyable. Magic Ways
Expérience négative: Do not use these people! If I could give them zero stars, I would. We contracted them for ride to and from Disney Paris picking up at the Eiffel Tower. We arrived well before the pickup time. The guide met us (and about a dozen other people) and was very nice, but the driver (who was new according to the guide) was about 45 min late. We then drove all over Paris to pick up 2 other groups. During this time we were repeatedly reminded to "meet the bus at the exact place they drop you off, As the last group got on, they discovered that they were overbooked for the # of seats on the bus. At this point, both of the guides got off the bus and left the "new" driver to get us to Disney. We eventually got there (about an hour later than scheduled), and again verified with the driver that we would meet him exactly where he dropped us off at 9:00 that evening. This is where the problem occurred. We arrived (15 min early, no less) at the exact spot we were dropped off at, along with many of the people we rode out there with. By 9:20, we were all starting to panic. We found some security people and we're able to overcome the language barrier enough to realize that the driver had dropped us off at the wrong location, but whoever was driving the return portion came to the "correct" location. I don't know who they picked up, but they missed about a dozen of us, including a family with a special needs daughter. We had to quickly figure out how to use the train to get back to the Eiffel tower (at our own expense). When we contacted Magic Ways about this, they claimed that it was our fault for missing the bus. Never again, these people are morons!
Dear davis, We are sincerely sorry for the experience you described. At Magic Ways, we aim to ensure reliable and enjoyable travel for all our passengers, and it’s clear that this situation did not meet our standards. For future reference, our buses are indeed stationed at the Disneyland Paris parking area for pick-up at the end of the day. We regret any confusion and the inconvenience this may have caused you and the other passengers. The issue you encountered appears to have been an unusual mix-up, and we apologize for the impact it had on your day. Please feel free to reach out to our customer service team directly to discuss this further. Your feedback is valuable to us as we strive to improve our service and ensure a smoother experience for all guests. Best regards, Magic Ways
Expérience négative: I would give them 0 stars if it was possible. Unfortunately, we had an inexperienced driver who dropped our group at the wrong place. We were told to return to that exact place for our return. We were left to scramble for a train at the last moment. There were a few patrons who had a lot of difficulty communicating in French,. When we communicated with the company, we were basically told it was our problem for not being in the right place. Find other transportation to Disneyland Paris!
Dear christy, Nous sommes sincèrement désolés d’apprendre que votre expérience avec nous n’a pas été à la hauteur de vos attentes. Nous comprenons combien il est frustrant de rencontrer des difficultés de prise en charge, surtout lorsqu'on vous demande de retourner à un point spécifique. Nous tenons également à vous informer que des mesures ont été prises : le conducteur en question a été sanctionné pour cette erreur. Nous avons renforcé nos procédures pour garantir que toutes les instructions de retour soient claires et correctement suivies à l’avenir. Vos retours sont précieux pour nous et nous aident à améliorer continuellement notre service. Merci pour votre compréhension. Bien cordialement, Magic Ways
Expérience négative: Firstly, I wouldn’t bother booking with this company. Tickets were $53AUD per person and the train was $5 euro each way. They over booked the bus even though we booked 6 months in advance and had to send x2 taxi vans to pick us all up which we now know is a common thing with this company. We ended up arriving an hour later than expected. We didn’t trust them to get us back in time or at all so we trained home instead. Wasye of money.
Dear Gibson, Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Nous comprenons combien ces désagréments ont pu être frustrants et prenons vos remarques très au sérieux. La surréservation et le retard que vous avez rencontrés ne reflètent pas le service que nous souhaitons offrir, et des mesures ont été prises pour éviter que ce type de situation ne se reproduise. Nous avons également renforcé notre processus de gestion des réservations afin de garantir à chaque passager une expérience fiable et sereine. Nous regrettons sincèrement l’impact que cela a eu sur votre visite et vous remercions pour vos retours. Bien cordialement, Magic Ways
Expérience négative: We booked a tour to Versailles. The shuttle arrived more than 30 min to late and the organization at the chateau was terrible.
dear philip, We are sorry to hear about the issues you faced during your visit to Versailles. The delay of the shuttle was due to traffic conditions, which can be unpredictable, and we understand how this may have affected your experience. Regarding the organization at the castle, this is managed directly by the Versailles staff, and unfortunately, we have no control over that aspect. Thank you for your understanding, and we hope to have the opportunity to provide you with a better experience in the future. Best regards, Magic Ways
Expérience négative: Uma empresa horrorosa! Sai e não espera o show de encerramento que é o principal. Não use ela nunca..
Dear Andrelize, Thank you for your feedback. We’re sorry to hear that your experience wasn’t satisfactory. The transport schedules and fireworks times are designed to make your return easier. We hope you’ll give us another chance in the future. Best regards, The Magic Ways Team
Expérience négative: La peor empresa que hay.... Pase unos días en Disneyland y el hotel que contraté ofrecía una excursión a París donde está empresa te llevaba y te traía de vuelta al hotel. Pues resulta que tanto a la ida como a la vuelta había overbukin en el autobús. Salimos por la mañana con más de una hora de retraso llegando a París a más de las 11:45, a la vuelta nos citaron a 18:45 horas en el punto de recogida y cuando llegamos al destino del autobús nos encontramos que 20 personas no podemos subir al autobús. Y hemos tenido que esperar una hora bajo la lluvia a qué viniera otro autobús. ¿Es que no sabéis de sobra cuántas personas caben en un autobús? ¿Porque directamente no mandáis dos autobuses a la misma hora? Lo que está empresa pretendía era llegar a Disney con las personas que primero se montaron y tenernos al resto más hora y media esperando, para ahorrarse un segundo autobús. Lo que pasa que el resto de pasajeros nos pusimos delante del autobús impidiendo que este saliera con el lema de o nos vamos todos o ninguno. Y nos os a quedado más remedio que mandar otro autobús. Sois unos chapuceros que lo único que os importa es ganar dinero a través de pobres turistas y os da igual dejar a familias con niños lloviendo y pasando frío. Ha sido la peor experiencia de mi vida.
Dear Sofia, We’re truly sorry to hear about your experience. We understand how frustrating it must have been to face delays and overcrowding. Your feedback is invaluable, and we will address these issues to improve our services. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future. Best regards, The Magic Ways Team
Expérience négative: Il parco chiude alle 22:30, è assurdo che l'unica corsa del ritorno sia alle 21:00 rendendo impossibile vedere la parata finale. È quindi utile solamente come costosissimo mezzo di andata. Il luogo dell' appuntamento (zona gare du Nord) è cambiato senza alcun preavviso, nonostante siamo nel 2024 ed abbiano sia il contatto e-mail che telefonico, siamo riusciti a prenderlo solamente perché ho verificato gli itinerari la sera prima. In tutto questo il pullman (vecchio, fatiscente e con tanto di finestrino spaccato e traballante) è partito con quasi venti minuti di ritardo dal primo rendez-vous point con ovvi conseguenti ritardi che ci porteranno al parco ben oltre l'orario d'apertura. Spero solo ci sia un servizio clienti per richiedere rimborso. Esperienza meno che pessima, non vale un decimo del suo costo, che tra l'altro, con 2 genitori paganti, non offre sconti per i minori. Difficile fare peggio di così.
Ciao, Ci scusiamo sinceramente per i problemi che hai incontrato durante il tuo viaggio. Apprezziamo il tuo feedback riguardo al punto di incontro alla Gare du Nord. Abbiamo informato la nostra agenzia di prenotazione del cambiamento, ma comprendiamo che la comunicazione avrebbe potuto essere migliore. Ci dispiace per il tempismo del ritorno e per le condizioni dell’autobus. I tuoi commenti sono presi sul serio e lavoreremo per migliorare i nostri servizi. Ti preghiamo di contattare il nostro servizio clienti per assistenza con la richiesta di rimborso. Valutiamo la tua esperienza e speriamo di offrirti un servizio migliore in futuro. Cordiali saluti, Il team di Magic Ways
Expérience négative: I have had a really bad experience with their Paris Disneyland tour. They ditched us. No bus to pick us up at the indicated meeting point at 9 pm after the Disneyland tour. No communication whatsoever. Terrible experience really. The office phone is switched off saying it is off hours and call back the next day. Please give these guys a miss.
Dear satish, We’re sorry to hear that your experience did not meet your expectations. Our buses are always located in the Disneyland Paris parking area to pick up our passengers, and we strive to ensure that each return goes smoothly. It’s possible that unforeseen circumstances disrupted communication that day, and we understand how frustrating this must have been. We encourage you to reach out to our customer service team so that we can better understand the details of this situation and address it accordingly. Your satisfaction is our priority, and we hope to have the chance to regain your trust. Thank you for your feedback. Best regards, Magic Ways
Expérience positive: I have to agree to other negative comments. It was a terrible experience on our first morning in Paris. We woke up at 6:30 am to get to the specified place (see photo attached) at specified time (you're expected to be there at 8:15 am and the bus should depart at 8:30 am) for this shuttle to Disneyland. With our 7 yo daughter, we were rushing to the location as specified in the ticket. By the way, next to the metro station we disembarked, we saw a parked Magic Way bus. But there was no single sign how to get to the departure. Thus, we were following our Google navigation. When we got close, we realised that there are no buses around. We asked the police nearby and they told us that this place (as written in the tickets) is closed due to Olympic games and they don't know anything about bus. I am sorry, but Disneyland is one of the most visiting place in Paris ans literally no signs and no one know where is the shuttle? Luckily, one policeman (thanks to him!) told, that he is not sure, but it may be at L'Ecole Militaire. My husband called the phone of Magic Way and they sent him to another location (it was really difficult to understand the spelling of this place by hearing it on the phone). We were rushing with our daughter. When we reached the place we could understand, there was nothing. Then my husband had a call from Magic Way staff with a question if we're coming and, finally, they sent him a text message with the correct location which was near the school indeed. And when we finally reached that place at 8:30, running with a kid for 30 min like crazy, there was still no bus! Bus departed at 8:50 only. Then we've discovered that there is a train going directly to the Disneyland both ways and cost 5 times cheaper with flexible timing you choose and no stress AT ALL! I was shocked and don't recommend to use this service. It makes no sense. But the staff of this shuttle was very friendly and speaking good English. Thanks God we had a call from them. Otherwise we would never find that place. ♀️
Dear shurupova, thank you for your detailed feedback. We are really sorry to read that your experience was not up to your expectations. We understand the frustration you felt with the difficulties of orientation and the inaccuracies in starting out, especially with your 7-year-old daughter. Although our agency was informed of the change in location due to preparations for the Olympic Games, it appears that this information has not been communicated in a sufficiently clear manner in your case and we sincerely apologize. We take note of your comments to improve our service, including by strengthening information and orientation panels. We are also delighted that our team was able to assist you and that you appreciated their friendliness and ability to communicate in English. We hope that despite this incident, you enjoyed your day at Disneyland. Thank you for your valuable feedback, which allows us to continuously improve our service. Magic Ways
Expérience positive: They oversold the seats on our original bus to Disneyland. However, they were able to put us on a different bus ten minutes later so it wasn't much of a delay. I recommend to show up early, immediately get a ticket from the Magic Ways worker, and get in the front of the line. Also, they don't allow food and drink on the bus so be sure to make time for coffee and pastries before the trip.
Dear trevor, Merci d'avoir partagé votre expérience ! Nous sommes heureux que vous ayez pu être reclassé dans un autre bus rapidement. Vos conseils sur l'arrivée anticipée et l'obtention du ticket sont très appréciés. Nous tenons à rappeler que la nourriture et les boissons ne sont pas autorisées dans nos bus pour des raisons de sécurité. Nous espérons vous revoir bientôt pour un autre voyage ! Cordialement, L'équipe de Magic Ways
Expérience positive: Good service . Difficult to catch the office . No name board outside
Thank you for your feedback. We’re glad to hear you were satisfied with our service. We apologize for the difficulty in locating our office and the lack of a name board outside. We are working on improving our signage and accessibility to ensure a better experience for our customers in the future. We hope to welcome you again soon! Best regards, Magic Way
Expérience négative: Horrible customer service. We paid for the Magic Bus. They show up in a little white van because they overbooked. They will take your money and not deliver quality Disney “Magical Experience”. You will be stranded on the streets waiting for them to arrive. Not a great start to our Disneyland Paris trip. Thanks Magic Ways for this poor service for our family of 13.
Dear customer, We appreciate your feedback and would like to make things right. Please contact our customer service team directly so we can discuss how to best address your concerns and find a solution. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. Best regards, Magic Ways.
Expérience négative: Disaster. The service is extremely expensive (about 5x as much as train), not very organized, and really takes time, our time. We were supposed to meet at 8:15, and drive out at 8:30 to reach Disney at 9:30, so we can use our time in fullest. Of course, we had to pick up 5 more people from literally 100 metres away, and then we arrived at 10:02. There was traffic, I wouldn't comment on that, but if dozens of people tell you your hours are wrong and you're not punctual, maybe you just consider it instead of arguing every 2nd response... Coming back was far worse. I saw 1 reply to someone's comment, that you want people back before 10 pm, cause it isn't safe in Paris. We were just going for 2h, it's 11 pm. Great work with planning and respecting ohers' time. We'll have to take taxi now to get to our hotel. It would suffice for someone from the team to check GPS and tell passengers what's the commute time, and not keep saying about 1h, we would surely go for a train, 2h back and every other time. Finally, official Disney transport should be good, not mediocre at best. The park tries hard to live up to its name, and this transport company, just doesn't. I won't even mention white, unbranded buses, a lot of folks already did.
Dear customer, Thank you for your feedback, and we apologize for the inconveniences you encountered. We understand your frustration regarding the delays and the impact on your schedule. We will review our scheduling and communication practices to ensure a smoother experience for our passengers in the future. Your comments on punctuality and transportation conditions have been duly noted, and we will work diligently to address these issues. Please accept our apologies for not meeting your expectations this time. If you have any further concerns or would like to discuss this matter further, please feel free to contact our customer service directly. We appreciate your feedback and hope to improve your experience should you choose to travel with us again. Best regards, Magic Ways
Expérience fantastique: Wir hatten über die Disneyland Homepage eine Option gewählt. Fahrt zum Eiffelturm inkl. Mittagessen, eine Fahrt mit dem Boot auf der Seine, sowie die Rückfahrt zum Disneyland. Der Bus war pünktlich und dort erfuhren wir auch das alles über Magic Ways ablaufen wird. Sehr nettes und informatives Personal. Alle Eckdaten wurden uns auf Französisch, Englisch und Spanisch erklärt. Stetige Betreuung war vorhanden und alle anfallenden Fragen wurden umgehend geklärt. Die Tickets wurden vor Ort vom jeweiligen Begleiter organisiert und der Begleiter war bis zu jedem Einlass immer an der Seite. Alle Zeiten wurden eingehalten von Treffpunkten sowie Hin- und Rückfahrt. Wir können den Ausflug bestens empfehlen sowie den Anbieter. Wie hatten durch die tolle Abwicklung einen unvergesslichen Tag in Paris.
Dear customer, Vielen Dank für Ihre Erfahrungsberichte! Wir freuen uns, dass Sie einen so wunderbaren Tag in Paris mit unserem Disneyland-Paket hatten, einschließlich des Besuchs des Eiffelturms, des Mittagessens, einer Bootsfahrt auf der Seine und der Rückfahrt zum Disneyland. Es ist großartig zu hören, dass unser Team ausgezeichneten Service geboten hat, mit klarer Kommunikation in mehreren Sprachen und schneller Hilfe bei allen Fragen. Die Einhaltung von Pünktlichkeit und reibungsloser Logistik hat für uns stets oberste Priorität, und wir sind begeistert, dass Sie dank unserer nahtlosen Organisation einen unvergesslichen Tag hatten. Vielen Dank für Ihre Empfehlung, und wir freuen uns darauf, Sie in Zukunft für weitere magische Erlebnisse begrüßen zu dürfen. Magic ways
Expérience négative: Finger weg von diesem Anbieter. Hatten überteuerten Transfer nach Disneyland gebucht. Abholung sollte am Eiffelturm sein, dort Baustelle und kein Bus. Weitere Fahrgäste warteten dort. X Telefonate mit der Zentrale hatten Ergebnis, dass der Bus vor Ort sei - was ja schon wegen der Baustelle unmöglich war (siehe. Foto). Man wird offen angelogen, weil sie nichts zurückerstatten wollen. Mussten einen Uber nehmen, was im übrigen erheblich billiger ist.
Dear Bernd Melz, Es tut mir leid, von Ihrer enttäuschenden Erfahrung zu hören. Wir nehmen das Feedback unserer Kunden sehr ernst und streben stets danach, unsere Dienstleistungen zu verbessern. Vielen Dank, dass Sie uns über diese Situation informiert haben. Wir werden das Problem untersuchen, um sicherzustellen, dass es sich nicht wiederholt. Unser Ziel ist es, diese Angelegenheit für Sie zufriedenstellend zu lösen. Vielen Dank für Ihr Verständnis. Magic ways
Expérience négative: ABSOLUTELY ATROCIOUS. We went there as a family trip to Paris and we wanted to go see Disneyland Paris to connect to the Parisian magic. When we went, we arrived at the meeting place and when they picked us up on the bus, we waited to head off. Let me tell you, I aged like 30 years. There were some old people on the bus, I’m surprised they didn’t pass away from how long we were there. Finally, we set off, and they drove us around Paris for like an hour, before stopping at EXACTLY THE SMAE PLACE WE STARTED. Guys, we were NOT in Disney. So FINALLY, they transferred our bus and we set out. When we got to Disney, they didn’t have our tickets for us (we booked our tickets through them and we were told they would) so we had to wait another HOUR to get them printed. At one point, one of our party lost their ticket and had to wait HOURS to get another one since disney has a two print policy where you can only print a ticket twice. We found out later that Magic Ways HAD printed our tickets and just didn’t give them to us. Finally, we leave disney, and are left waiting for the bus to pick us up. WE WAITRD FOR LIKE AN HOUR in the hot summer sun. Children were crying, people were throwing up out of worry. Finally they pick us up and we go to head the hour bus ride back to our stop. Magic Ways being cheap and crazy, didn’t have the AC on their bus on. I sat next to an elderly lady who almost died of heatstroke. We were packed into a hot bus that reeked of body odor and alcohol, and people were sweating buckets. It was an AWFUL experience and I would not recommend booking with Magic Ways. The only thing magical about them is they’re extraordinary incompetence and poor service.
Dear Daniela, I'm sorry to hear about your extremely disappointing experience with Magic Ways. We understand how frustrating and uncomfortable it must have been for you and your group. Your account raises serious concerns about the quality of our service, and I assure you that we take this very seriously. We sincerely apologize for the many inconveniences you faced throughout your excursion, including delays, ticket issues, and uncomfortable conditions on the bus. This is not the level of service we aim to provide to our customers. We will immediately investigate the issues you've raised to understand what happened and take necessary steps to prevent such situations in the future. Your feedback is invaluable to us, and we are committed to improving our operations and service standards. We understand that this does not make up for the inconveniences you experienced, but we hope to have the opportunity to regain your trust in the future. If you have further details to share or would like to discuss this experience further, please feel free to contact us directly. Once again, we sincerely apologize and thank you for your understanding. Best regard, Magic ways
Expérience négative: It was horrible. I would never recommend this to anyone. I had read bad reviews about "Magic Ways" so I purposely tried to not book Magic Ways. Instead I booked through the Disneyland Paris website. I thought that would be a different bus with a much better Disney experience, similar to other Disney's parks in Tokyo, Florida, and California. I was wrong. It turns out that Magic Ways also is what you get when you book through the Disney site. It was not a good experience. First, the pickup location has one address on the website and another on the ticket. There are no signs. The "guide" had to go to the other location to find the other passengers. He was very nice, but he did not end up going on our bus. It was supposed to leave at 8:15, but it was late. Then it look a very long time to go to the other stops. There was some issue with tickets for a passenger so that was another 15 min delay. We were supposed to arrive between 9:30 and 9:45 but it was 10am before we pulled in. The park opens at 9:30 so we missed our chance to get on the most popular rides early when the lines are short. Then we realized the fireworks are at 9pm and the bus leaves right at 9pm, so you can't stay to watch the fireworks. That was very disappointing and I think they should have the bus either leave later or make it very clear that you must leave the park before the fireworks show. Finally, there are no signs to find the bus for pickup. We had a lot of trouble trying to find our way back at night and we missed the bus. We never did find the pickup location. We took the RER back - SO much cheaper. Next time I would just take the RERor Uber/Taxi - both cheaper.
Dear Erin, Thank you for bringing this to our attention. We sincerely apologize for the confusion and inconvenience you experienced. Our website clearly lists several meeting points, and our onboard assistants always announce the departure time of 21:00, emphasizing the importance of arriving promptly. We regret that there was a lapse in communication or adherence to these guidelines during your trip. Please accept our apologies for any frustration or inconvenience this may have caused. We value your feedback and will use it to enhance our service and communication practices moving forward. Best regars, Magic ways.
Expérience négative: Experiência muito má. Venderam 3 tickets para a Tur a Paris inválidos já cadocados, após várias chamadas e mensagens mandaram para o WhatsApp mais 3 tickets também inválidos, foi um dia perdido e para esquecer. Não recomendo, tipo de empresa a evitar
Querido Rodrigo Borges, Lamentamos sinceramente la experiencia decepcionante que has tenido. Es inaceptable que hayas recibido 3 boletos inválidos para el Tour en París, que ya estaban perdidos. Después de varias llamadas y mensajes, recibir otros 3 boletos inválidos a través de WhatsApp fue otro contratiempo, lo que resultó en un día perdido y para olvidar. Lamentamos sinceramente esta situación y tomamos muy en serio tus comentarios. Investigaremos lo sucedido para asegurarnos de que no vuelva a ocurrir. Si hay algo más que podamos hacer para abordar tus preocupaciones, no dudes en contactarnos directamente. Agradecemos tu retroalimentación y lamentamos cualquier inconveniente causado. Atentamente, Magic ways
Expérience négative: La peor experiencia, si están pensando en ir con ellos mejor buscar otro lugar, compramos las entradas de Disney y resulta que sobre vendieron en otras aplicaciones cundo ya no habían entradas para la fecha, llegando al lugar de encuentro nos dijeron que no aparecíamos en la base de datos y que no nos podían dar nuestros tiquets, el operador encargado fue súper grosero y nos dijo que si insistíamos llamaría a la policía, que nos teníamos que ir, se hizo la reclamación en la aplicación y dicen que ellos confirmaron que si nos habían entregado las entradas y no harían reembolso, NUNCA compren con ellos. LA PEOR OPCIÓN!! Y no fuimos los únicos, no entregan un soporte físico y te tratan como si uno fuera el que estuviera haciendo mal todo! Voy a interponer legalmente todo lo necesario y ojalá con mi experiencia la gente por redes no caiga en lugares como este
Bunenos dias, Entendemos que el acompañante intentó calmar la situación, señalando que usted abordó el autobús por la fuerza. Él destacó que estaba retrasado y que debía cumplir con los horarios de salida para no causar molestias a los demás clientes. Sin embargo, reconocemos que la manera en que se manejó la situación pudo haber aumentado su frustración. Es importante señalar que la cancelación del billete fue enviada a su dirección de correo electrónico. Lamentamos sinceramente los inconvenientes que ha experimentado. Entendemos la importancia de proporcionar un servicio de calidad y tenemos en cuenta sus comentarios para mejorar nuestros procedimientos. Si tiene otras inquietudes o si podemos ayudarlo de alguna otra manera, por favor infórmenos. Queremos informarle que normalmente, la cancelación de su billete debería haberse enviado a su dirección de correo electrónico. Entendemos que esto pudo haber contribuido a la confusión y nos disculpamos por cualquier inconveniente que esto haya causado. Atentamente, Magic ways.
Expérience négative: INACEPTABLE. DESASTRE. FALTA DE RESPONSABILIDAD. EXPERIENCIA MUY DESAGRADABLE. A las ocho de la mañana, con dos niñas de 4 y 8 años y con toda la ilusión del mundo, nos echaron del autobús ya que sin ningún aviso y con la confirmación en el móvil, nos cancelaron la reserva. No nos dieron ninguna solución, las guías entre risa y risa solo nos justificaban que no era culpa suya sino de la compañía. NADA RECOMENDABLE. Finalmente, nosotros mismos y con otra compañía, encontramos entradas para otro día.
Buenos dias, Entendemos que el acompañante intentó calmar la situación, señalando que usted abordó el autobús por la fuerza. Él destacó que estaba retrasado y que debía cumplir con los horarios de salida para no causar molestias a los demás clientes. Sin embargo, reconocemos que la manera en que se manejó la situación pudo haber aumentado su frustración. Es importante señalar que la cancelación del billete fue enviada a su dirección de correo electrónico. Lamentamos sinceramente los inconvenientes que ha experimentado. Entendemos la importancia de proporcionar un servicio de calidad y tenemos en cuenta sus comentarios para mejorar nuestros procedimientos. Si tiene otras inquietudes o si podemos ayudarlo de alguna otra manera, por favor infórmenos. Queremos informarle que normalmente, la cancelación de su billete debería haberse enviado a su dirección de correo electrónico. Entendemos que esto pudo haber contribuido a la confusión y nos disculpamos por cualquier inconveniente que esto haya causado. Atentamente,
Expérience négative: Un desastre. Con reserva confirmada, nos dejaron a las 8 de la mañana, con dos niños de 4 y 8 años, dijeron que la culpa no era suya, q era de Disney, otro proovedor..cualquier cosa, nos bajaron de autobús, no nos dejaron hablar con ningun responsable. NADA RECOMENDABLE.
Estimado Jesus, Lamentamos sinceramente la experiencia desafortunada que tuvo con nosotros y entendemos completamente lo frustrante y decepcionante que fue. Queremos asegurarle que valoramos profundamente a nuestros clientes y que estamos comprometidos a brindar un servicio de calidad. En este caso, lamentablemente, nos enfrentamos a un problema en nuestro sistema y no pudimos asegurar las entradas necesarias para su visita a Disneyland, ya que el parque se encuentra completamente agotado hasta el primero de enero. Entendemos la importancia de su reserva y la frustración que esta situación ha causado, especialmente con niños pequeños. Queremos disculparnos sinceramente por los inconvenientes causados. Estamos trabajando internamente para mejorar nuestros procesos y prevenir situaciones similares en el futuro. Apreciamos su comprensión y agradecemos la oportunidad de aprender y mejorar a partir de esta experiencia. Atentamente, El Equipo de Magic Ways
Expérience négative: Magic Ways is just a scam. First of all, they made a couple of stops on the way to Disneyland, so the ride took about 90 minutes. The bus was plain white and didn’t have exciting Disneyland print as advertised. Worst of all was the way back- scheduled for 21:00, which means that it was impossible to see the fireworks which is one of the highlights in visiting the park. What a disappointment!
Dear Milos, We appreciate your feedback and apologize for any disappointment you experienced during your trip to Disneyland. Allow us to provide some clarification on certain aspects of our service. Our buses have various stops in Paris, and while not all are visibly printed, they serve the primary purpose of transporting guests to the park efficiently. We understand the importance of the fireworks show, and we regret if the scheduled return time at 21:00 prevented you from enjoying that particular highlight. Please note that Disneyland Park has different schedules for its shows and closing times, which vary each day. Unfortunately, we cannot tailor the departure time of the bus to accommodate the closing time of the park. Our only standard departure time is at 21:00, which applies throughout the year. Additionally, we would like to emphasize that our scheduled return time at 21:00 is designed to ensure our guests arrive back in Paris by 22:00, prioritizing the convenience and safety of our passengers. We understand your disappointment and apologize for any inconvenience. Your feedback is valuable as we continually strive to improve our services. We hope you still had an enjoyable experience at Disneyland, and we appreciate your understanding. Kind regards, Magic Ways' team
Expérience négative: Esperienza pessima. Non si può ma metterei 0 stelle. Sul sito è stato dato il punto d’incontro sbagliato e abbiamo aspettato dalle 7:30 sotto la pioggia fino alle 9:00 quando siamo riusciti a contattare la compagnia (che prima non rispondeva). Sentendoci dire che la navetta era passata e che non potevano fare altro perché eravamo al “punto sbagliato” (cioè la posizione data dal sito). Abbiamo dovuto risolvere da soli pagando un uber. Sconsigliatissima
Chère Martina, Nous sommes désolés d'apprendre que vous avez eu une expérience décevante lors de votre réservation. Nous comprenons à quel point cela peut être frustrant, et nous aimerions avoir plus de détails pour mieux comprendre ce qui s'est passé. Veuillez nous contacter à [email protected] pour discuter de votre situation en détail. Il est important de noter qu'aucune excursion ne commence avant 8h. Si vous avez attendu plus longtemps que prévu, nous nous excusons pour tout inconvénient. Nous sommes ouverts à partir de 8h et nous sommes prêts à répondre à vos appels à partir de cette heure. Votre avis est précieux pour nous, et nous travaillons constamment à améliorer nos services. Encore une fois, nous sommes désolés que vous ayez eu une mauvaise expérience, et nous espérons avoir l'opportunité de vous offrir une expérience plus positive à l'avenir. Cordialement, Magic Ways
Expérience négative: Excursión Paris hop on hop off desde Disney. En el parque nos dicen que habría dos paradas que no se iban a hacer (Arco del Triunfo y Concordia). Salimos y en la primera parada del Tootbus (12:15) nos hacen bajar, en Opera y el conductor nos dice que el servicio se retomará ¡alrededor de las 16:00). A esa hora casi no hay ni tiempo de volver a la torre Eiffel en el bus y mucho menos de ver nada, por lo que llamamos a la empresa y la solución es que nos volvamos en tren a Disney y reclamemos. Para no perder completamente el día tenemos que hacer a pie Opera-Lafayette-Louvre-Notre Dame-Panteón-Barrio latino. A eso de las 16:00 ya podemos montar en el autobús, que tampoco para en Trocadero y nos deja directamente en la torre Eiffel. Después de un día prácticamente perdido, ya que no hemos podido entrar en ningún monumento ni ver cosas que teníamos planeadas (Montmartre, Inválidos, subida a la torre Eiffel, ...), reclamamos y nos MIENTEN diciendo que los buses solo pararon de 14:00 a 15:00 y que ellos han prestado el servicio. Tengo fotos que demuestran las horas a las que estaba en cada sitio (y obviamente no voy a hacer todo ese recorrido con dos niños pequeños si los buses realmente estuvieran funcionando). Al mail con una de las fotos ni me han respondido. No sé cómo Disney ofrece a través de su página web estas excursiones con la poca profesionalidad demostrada. Baratas no son. UNA VERGÜENZA que no recomendaré a NADIE. Experiencia nefasta. P.D.: Tras la respuesta, es surrealista; me hace gracia lo de "futuras interacciones". O sea, no ofrecen ni siquiera un reembolso y piensan ¿que voy a contratar algo otra vez? Sois unos cracks! P.D.2: Tras esta reseña resulta que me reembolsan los billetes de Tootbus, que no supone ni la mitad de lo pagado. Mejora la atención pero, de verdad, el tiempo es irrecuperable y tenían que haberlo solucionado en el momento u ofrecer algún tipo de compensación por el día perdido, es mi opinión.
Estimado Agustin, Lamentamos sinceramente la experiencia insatisfactoria que tuvo durante su excursión. Sus comentarios son extremadamente importantes para nosotros y nos hemos comprometido a revisar cuidadosamente su caso para evitar que situaciones similares afecten a otros clientes en el futuro. Agradecemos su paciencia y entendemos su frustración. Trabajaremos para abordar estas preocupaciones y esperamos tener la oportunidad de compensar esta experiencia en futuras interacciones. Atentamente, El Equipo de Magic Ways
Expérience négative: Hicimos el 10 de agosto una excursión a Versalles, la verdad me sentí ESTAFADO, la excursión no dura 7 horas como publicitan ni mucho menos. El autocar llego hora tarde. A las 11:30 entrabamos, tras eso, no pudimos acabar de visitar el palacio, tras dos horas y media. a las 15:30 teníamos que estar en el punto de encuentro, corriendo a visitar los jardines, SIN COMER. 1 hora a pleno sol esperando el autocar. Volviendo se perdió y pasamos por el mismo sitio dos veces. Luego se pasó de largo ddel punto donde nos tenia que dejar. a las 17:30. No han sido 7 horas ni de broma. No indican que el transporte forma parte del tiempo. Ni que se ha de estar una hora de plantón esperando a pleno sol. Las chicas de vuelta no hablaban castellano. La contestación recibida es que lo sienten, desde nuestra agencia de El Corte Ingles y que no se puede hacer nada. Ni de broma contratéis estos ESTAFADORES para ir a Versalles.
Estimado Albert, Lamentamos profundamente que su experiencia en nuestra excursión a Versalles no haya cumplido con sus expectativas y le agradecemos por compartir sus preocupaciones detalladas. Permítame aclarar algunos puntos importantes sobre la dinámica de nuestro recorrido. Nuestra excursión a Versalles comienza a las 9h30 desde el área de Opera y a las 10h10 desde la Torre Eiffel. Generalmente, ingresamos al castillo alrededor de las 11h30, ya que tenemos una reserva para esa hora. Esta hora de entrada está fijada para evitar las multitudes y ofrecer una experiencia más agradable a nuestros clientes. Durante este tiempo, proporcionamos detalles sobre el punto de encuentro y los clientes aprovechan para ir a los aseos, la cafeteria, tienda de souvenirs y hacerse fotos. Entendemos que es importante tener tiempo para disfrutar del Palacio y los jardines. Parte de nuestra excursión se basa en permitir a nuestros clientes manejar su tiempo como lo deseen una vez dentro del castillo. Además, dentro del Palacio y en sus alrededores, hay restaurantes y cafeterías disponibles para los visitantes. Respecto a la duración de la excursión, comprendemos su preocupación. La hora de regreso a París es alrededor de las 16h45, por lo que esperamos que nuestros clientes hayan tenido al menos 4 horas para explorar Versalles y disfrutar de su visita. Lamentamos cualquier malentendido o inconveniente que haya experimentado durante su excursión. Estamos tomando sus comentarios en serio y trabajaremos para mejorar nuestros servicios en el futuro. Agradecemos su comprensión y esperamos que pueda reconsiderar su experiencia con nosotros en futuras ocasiones. Atentamente, El Equipo de Magic Ways
Expérience négative: Fatal , supuestamente íbamos a poder bajar a hacernos fotos en un montón de sitios y resulta que después de pagar un pack familiar, el tráfico parado . Nos hemos tenido que bajar a la altura de la plaza de la concordia e ir andando hasta la torre Eiffel, porque no llegábamos a coger el bus de vuelta al hotel. Desde las 15h que cogimos el toot bus hasta las 18:45 prácticamente parados. Un desastre de excursión . Lo gordo esque la empresa de transporte no anuncie que va a haber esas restricciones por un mundial de rugby. HORRIBLE. No lo recomiendo para nada, me dice uno de los monitores que lo tengo que reclamar a la empresa vía mail, no sólo el monitor dejo de cogerme el tlf, sino que encima me rebotan el mail, no lo aceptan . Experiencia nefasta , profesionalidad CERO.
Estimada Carol, Lamentamos profundamente la experiencia frustrante que tuvo durante su excursión. Nos duele escuchar que la restricción de tráfico debido a un evento deportivo importante afectó gravemente su viaje. Queremos asegurarle que ese día lamentablemente no recibimos la información necesaria con anticipación para advertir a nuestros clientes sobre estas restricciones. Además, por la naturaleza dinámica del tráfico en París, nuestros guías en la mañana no pueden anticipar los inconvenientes que pueden surgir más tarde debido a los multiples eventos que propone la ciudad. Lamentablemente, estas situaciones inesperadas a veces están fuera de nuestro control y pueden afectar los itinerarios planificados. Entendemos completamente su frustración y estamos trabajando internamente para mejorar la forma en que comunicamos las posibles restricciones y cambios a nuestros clientes. Su experiencia es un recordatorio para nosotros de la importancia de la transparencia y la claridad en todas las etapas de nuestras excursiones. Apreciamos su paciencia y comprensión en esta situación y estamos comprometidos en aprender de esta experiencia para ofrecer un servicio mejor y más informado en el futuro. Le agradecemos por compartir sus preocupaciones y esperamos poder compensar esta experiencia en futuras interacciones. Atentamente, El Equipo de Magic Ways
Expérience négative: Travel to the park with this company was quite easy. If you are travelling to France you need to understand most French don’t want to talk English and are not very accommodating. If you want tips or info I’m happy to talk with anyone on here If you are going to use this company for transfers to and from Disney París make sure you understand where they will drop you off at night. Our pick up was 10min walk from our hotel obviously arranged it that way for convenience of walking mostly everywhere. The drive back same driver drops us 1 hour walk away at some unknown location and then conveniently acts like he knows no English or wants to assist in anyway. He driving alone was rough and of poor quality. If we knew we were going to be dropped at some random place we wouldn’t have raced back to the car to get the transfer we could have stayed back and watched the final show at Disney and got the train…. Be mindful of this when booking all transfers here. Paris in m general quite nice people and most companies rude and un-accommodating
Dear Garry, Thank you for sharing your feedback and your insights about traveling with us. We truly appreciate your perspective, and we're genuinely sorry for the inconvenience you faced during your transfer back from Disney Paris. We'd like to clarify that our buses return to the same picking points of the morning, including Eiffel Tower, Chatelet, Opera, and Gare du Nord. It seems there might have been a misunderstanding regarding the drop-off location, and we're truly sorry for any confusion. We encourage our passengers to ensure they board the bus closest to their destination at night to avoid inconvenience. Your experience, as you've shared, highlights the importance of clear communication, especially regarding drop-off points. We're actively working on enhancing our communication with passengers to prevent such misunderstandings in the future. We appreciate your understanding and your willingness to share your tips with fellow travelers. We're committed to improving our services and ensuring our customers have a seamless experience from start to finish. Thank you for bringing this to our attention, and we hope you might consider giving us another chance in the future to provide you with a more positive experience. Warm regards, The Magic Ways Team
Expérience négative: A terrible experience, do not use. We booked thru Get Your Guide, who are persuing a refund. Tour guide in Versailles didn’t turn up, wasted 2 hrs waiting to find out. Asked about a refund, the answer we don’t do those here contact our office! The care factor of the staff is zero, only interested in talking amongst themselves. Do not use, they will spoil your day.
Dear Vivien, We sincerely apologize for the terrible experience you had during your visit, and we deeply regret the inconvenience caused. Your feedback is genuinely concerning, and we're taking your comments seriously to address the issues you faced. We understand the frustration of waiting for the tour guide in Versailles, and it's completely unacceptable that your time was wasted without a proper explanation or resolution. We're currently investigating this matter to understand why our standard procedures weren't followed and to ensure this doesn't happen again in the future. Regarding your refund request, we apologize for the miscommunication. Refunds are typically handled through our office, and we regret that this wasn't communicated clearly to you. We're working on improving our communication processes to avoid such misunderstandings in the future. Your feedback is invaluable to us, and we're committed to making the necessary changes to prevent similar incidents from occurring again. We appreciate your patience and understanding and hope you might consider giving us another chance to provide you with a much better experience in the future. Warm regards, The Magic Ways Team
Expérience fantastique: 100% recomendable, hicimos un Tour con ellos de Paris essentials el 24 de agosto 2023 y fue todo genial teniendo en cuenta que vas con poco tiempo te enseñan bastante, los guías fueron un encanto tanto el de la ida como el de la vuelta hablaban varios idiomas y te explicaban todo muy bien y con mucha paciencia
Querida Lydia, ¡Gracias por compartir tu experiencia tan positiva con nosotros! Estamos encantados de saber que disfrutaste de nuestro Tour de Paris Essentials en verano. Nos alegra saber que nuestra excursión fue genial y que pudiste aprender mucho a pesar del poco tiempo disponible. Esperamos que hayas disfrutado tanto de la experiencia como nosotros disfrutamos al mostrarte lo mejor de París. Nos enorgullece saber que nuestros guías fueron encantadores y pacientes, hablando varios idiomas y explicando todo con detalle. Tu felicidad y satisfacción son nuestra mayor recompensa. Agradecemos tu recomendación del 100% y esperamos tener el placer de recibirte nuevamente en futuras aventuras. Siempre estaremos aquí para mostrarte más maravillas de París. Con gratitud, El Equipo de Magic Ways
Expérience négative: Esperienza pessima, escursione a Parigi con trasferimento dal parco Disneyland a Parigi con crociera sulla Senna; operatrici sull'autobus non ci hanno spiegato nulla, abbiamo chiesto spiegazioni sulla crociera e ci hanno fornito informazioni errate, abbiamo perso la crociera con il battello sulla Senna per non aver ricevuto il giusto supporto e non ci hanno nemmeno rimborsato il costo dei biglietti della crociera. Mai più Magic Ways
Cher Roberto, Nous sommes profondément désolés d'apprendre que votre expérience lors de notre excursion à Paris n'a pas été à la hauteur de vos attentes et que vous avez rencontré des problèmes lors de la croisière sur la Seine. Nous comprenons à quel point cela peut être frustrant, et nous aimerions vous présenter nos plus sincères excuses pour les désagréments que vous avez subis. Il est regrettable que nos opérateurs n'aient pas fourni les explications nécessaires et que les informations fournies aient été incorrectes. Nous comprenons votre déception d'avoir manqué la croisière en raison de cette situation. Nous reconnaissons également que le fait de ne pas avoir été remboursé pour le coût des billets de croisière a ajouté à votre insatisfaction. Nous prenons vos commentaires très au sérieux, et nous nous engageons à faire tout ce qui est en notre pouvoir pour améliorer notre service et éviter que de telles situations ne se reproduisent à l'avenir. Nous aimerions discuter davantage avec vous pour comprendre les détails de ce qui s'est passé et essayer de trouver une solution satisfaisante. Pourriez-vous s'il vous plaît nous fournir vos coordonnées de contact par message privé ou par e-mail afin que nous puissions entrer en communication directe avec vous ? Nous sommes déterminés à résoudre cette situation de manière juste et à reconquérir votre confiance. Nous vous remercions de nous avoir donné l'opportunité d'améliorer notre service, et nous espérons sincèrement avoir l'occasion de vous accueillir à nouveau dans le futur pour vous offrir une expérience bien plus positive.
Expérience fantastique: Parfait pour une visite de Paris, départ du B&B Disney et retour . On nous dépose au pied de la Tour Eiffel et on revient nous prendre . Explication clair si on écoute correctement car le point de départ du soir est pas ou on nous dépose mais on nous montre tout. Nous avions pris avec les bateaux mouches, on nous a envoyé jusqu’à là et après libre . Très bien je recommande .
Cher client, Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience positive avec notre service de visite à Paris. Nous sommes ravis d'apprendre que notre prise en charge depuis le B&B Disney et notre service de transport jusqu'à la Tour Eiffel ont contribué à rendre votre visite agréable. Nous sommes heureux que vous ayez apprécié nos explications claires. Il est également encourageant de savoir que notre recommandation d'embarquer à bord des bateaux-mouches a ajouté à la richesse de votre journée. Nous vous remercions pour votre aimable recommandation. Votre satisfaction est notre plus grande récompense. Si vous avez d'autres commentaires ou si vous prévoyez de revenir à Paris à l'avenir, n'hésitez pas à nous contacter. Nous serions ravis de vous accueillir à nouveau pour une autre expérience mémorable.
Expérience négative: I recently had the opportunity to embark on a tour with Magic Way Tour, and while the initial impression was positive, the overall experience left much to be desired. I feel compelled to share my disappointment, particularly due to the lack of communication and the considerable inconvenience I faced at the end of the tour. To start on a positive note, the tour began on a promising note. The tour guides were super nice and the itinerary appeared well-planned. However, my opinion quickly changed when the tour reached its conclusion. Despite arriving at the rendezvous point as instructed, neither the tour guide nor the bus showed up, leaving me and some fellow participants stranded. Regrettably, the situation worsened as time passed. We waited for a staggering two hours, hoping for some resolution. While other tour companies nearby were kind enough to offer assistance, it was frustrating that Magic Way Tour did not provide any means of contacting the guide directly. This lack of communication proved to be a major setback and left us feeling helpless and abandoned. I provided my contact information to Magic Way Tour at the beginning and so I was expecting a call from them. Unfortunately, they never reached out to provide an update or offer any explanation for the unexpected absence of the tour guide and bus. This further intensified our frustration and left a lasting impression of unprofessionalism. Given this disappointing experience, I must say that I will be hesitant to consider Magic Way Tour in the future. The lack of accountability and communication during such a crucial time was highly disconcerting. In retrospect, I believe it would have been a more reliable and convenient option to explore France using alternative means, such as Uber or other transportation services. In summary, while the initial stages of the tour with Magic Way Tour appeared promising, the complete absence of the tour guide and bus at the end, coupled with the lack of communication and support, led to a highly unsatisfactory experience. It is my hope that the company addresses these issues promptly to prevent such disappointments for future customers
Dear Sarah Lynn Hudson, We sincerely appreciate you taking the time to provide us with your feedback regarding your recent experience with us. We deeply regret the inconvenience and frustration you encountered during your tour's conclusion. We want to emphasize that it is never our intention to leave our clients without the expected service. At Magic Ways, we prioritize ensuring our clients have a seamless and enjoyable experience from start to finish. Our commitment to this principle is unwavering, and we are genuinely sorry for the lapse in service you encountered. Please allow us to clarify that we have a dedicated guide and reliable transport arrangements in place to assist and accompany our clients throughout their journey. Our guides are trained to be attentive and supportive, and they are there to address any concerns or needs that may arise during the tour. In situations where unforeseen circumstances occur, such as clients not arriving on time or not reaching the designated meeting point, we do have to consider the overall schedule and the experiences of other participants. However, our guides are instructed to make every effort to ensure clients are well-informed about meeting points, times, and any changes that may arise. Your feedback underscores the importance of clear communication, accountability, and ensuring our clients feel valued throughout their experience. Rest assured, we take your comments to heart and are actively reviewing our procedures to prevent similar situations in the future. We would like to extend our sincerest apologies for any distress caused. If you decide to consider Magic Ways again, please know that we are committed to providing a memorable and worry-free experience. Thank you for sharing your concerns with us, and we hope to have the privilege of serving you better in the future. Warm regards, The Magic Ways' team
Expérience négative: Overall, very sketchy. First off, buses are not labeled at all… so we showed to pickup location and had to ask the driver (who was smoking a cigarette and continued to do so every time we stopped for more people.) if it was the right bus. Guides barely seemed what was going on when they finally showed up. Guides also didn’t stay on the bus and left us with a driver, so we had no idea what was going on. The bus driver took 30 minutes just to figure out how to work the bus so we even more off schedule. When we were trying to find the bus on the way out of the park, we had a heck of a time finding our bus, as they have no indication of which one was “Magic Ways”. We finally found our “guide”, and we asked where our bus was, and multiple times didn’t receive an answer. Come to find out, our trusty bus from earlier had a flat. So we had to wait for another bus, the guide was very rude and didn’t lead the group at all. These are people with CHILDREN! In Paris at night, on Bastille day, and during riots. Not a good time for people to have to figure out how to get home if they aren’t from Paris. Didn’t even drop us off where they picked us up? Overall very frustrating, and pretty dangerous if you have kids. Do not use this company, you have no idea what you are getting.
Hello Cole Layman, We sincerely apologize for the less-than-ideal experience you encountered during your tour with us. Your feedback is extremely valuable, and we deeply regret any inconveniences you and your group faced. First and foremost, we want to express our apologies for the lack of clear bus labeling upon pickup. We understand that this initial confusion was frustrating. Our team is actively working to improve the visibility and identification of our buses to ensure smoother interactions for our guests. We also deeply regret the lack of clear communication from our guides and the driver's behavior you described. This is not representative of the level of service we aim to provide. We understand the importance of having informed and attentive guides to enhance the overall experience, especially during times of uncertainty. We are taking your comments to heart and are addressing these issues with our team to ensure that such situations are not repeated in the future. Safety and comfort are paramount, particularly when families with children are involved. We take this matter seriously and will be closely reviewing our processes to ensure that our guests are well-informed and looked after throughout the entirety of their experience. Once again, we deeply apologize for your negative experience. Your insights are helping us make necessary improvements, and we hope that you might consider giving us another chance in the future to provide you with a much better and safer experience. If you have any further concerns or if there's anything specific you'd like to address, please don't hesitate to reach out to us directly. Thank you for sharing your feedback, and we are committed to learning from this experience to better serve our customers. Warm regards, Magic Ways
Expérience négative: Worst, horrific, never book with this agency. They are pathetic and confused. If you are travelling with kids they will ruin your day with their super confused staff who will say anything without common sense. I wasted money by booking with them.
We apologize to hear about the issues you have encountered and will try in the future to provide clearer information. We hope to be able to welcome you for another excursion soon despite these concerns!
Expérience fantastique: We went there for collection of our tickets for Disneyland! Although we were late on time, the girl in the counter was nice to issue the ticket quickly and explained in detail, how to reach the train station for Disneyland !! We didn’t face any problem after that. Wonderful service!
Your feedback is very valuable to us so we’re glad you took the time to write to us. We are delighted that you enjoyed our service and we would love to see you again soon for another unforgettable experience!
Expérience négative: Magic Ways tour to Versailles a waste of money. We were at pick-up point 40 minutes ahead of time and waited at least 20-30 minutes after pickup time. The bus never showed up. Our group of 5 was not the only group waited - there were 2 more groups also waiting. We called waited on phone for 30 minutes and were told to take taxi or subway to Versailles so we did. They would not let us in and all tickets were sold out. We called the company again and we’re told there was nothing they could do because we missed the bus (which never came). This company has to be a big scam!!!! Don’t book with them.
We are really sorry that you did not have a good experience with us. We apologize to hear about the issues you have encountered and will try in the future to further clarify and amend this misinformation.
Expérience négative: We strongly overpaid for our tickets (plus train ride) to Disneyland. Plus, we had to pick them up in Paris. Buy your tickets somewhere else. Cheaper, simpler, better.
Thank you for taking the time to share your point of view on your experience. We are sorry to hear that the excursion wasn’t satisfying. Your comment will help us to improve these specified points in order to offer you a magical moment for a future excursion.
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